AGB

Terms of Service

Last updated: 8 October 2026

Welcome to Catportal! These Terms of Service ("Terms") govern your use of our website and all purchases made through it. Please read these Terms carefully before using the website or placing an order. By visiting or using the website, you agree to be bound by these Terms.

1. General information

This website is operated by team Catportal. Throughout these Terms, the terms "we", "us" and "our" refer to Catportal. We offer this website, including all tools, products and services available through it, to you as a user on the condition that you accept all terms, conditions, policies and notices stated here.

2. Use of the website

You agree not to use our website for any unlawful or unauthorised purpose and not to violate any applicable laws in your jurisdiction. You must not transmit any viruses, worms or other code of a destructive nature. A breach of any of these Terms may result in the immediate termination of your access to our services.

3. Products and services

We reserve the right to limit the sale of our products or services to any person, geographic region or jurisdiction. Product descriptions and prices may change at any time without prior notice; however, changes will not affect orders that have already been confirmed. We cannot guarantee that colours or the appearance of products will be displayed accurately on your device.

4. Orders and payments

When you place an order, you confirm that:

• all information you provide is accurate and truthful;
• you are authorised to use the payment method provided.

Prices are shown in your local currency. Shipping costs and any applicable taxes are shown at checkout before you complete your order.

After placing your order, you will receive an order confirmation by email. A binding contract between you and us is formed when we send this confirmation. We reserve the right to refuse or cancel an order for any reason, including but not limited to limited availability, errors in pricing or product information, or suspected fraud. If we cancel an order that has already been paid, you will receive a full refund.

5. Shipping and delivery

We aim to process and ship orders as quickly as possible. All delivery times are estimates and may vary. We are not responsible for delays caused by carriers, customs processing or other external factors beyond our control. See our Shipping Policy for more information.

6. Returns and refunds

We offer a 30-day return period from the date of delivery. Customers in the EU and UK also have a statutory 14-day right of withdrawal. The customer is responsible for return shipping costs unless the item is defective, damaged or incorrect. See our full Refund Policy for details and conditions.

7. Accuracy of information

We are not responsible if the information on this website is not always accurate, complete or up to date. The content is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more current or reliable sources. This does not affect our obligation to describe our products accurately.

8. Third-party services

We may use third-party providers (e.g. Shopify) to deliver parts of our services. These providers may have their own terms of use and privacy policies, which you accept by using our services.

9. Intellectual property

All content on this website, including but not limited to text, images, logos and trademarks, belongs to us or our partners. No content may be copied, reproduced, sold or otherwise exploited without our express written consent.

10. Limitation of liability

We do not guarantee that our services will always be available without interruption, delay or error. To the fullest extent permitted by law, we shall not be liable for any indirect, incidental or consequential damages arising from the use of the website or products purchased through it. Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, for fraud, or your statutory rights as a consumer.

11. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless our company, its directors, employees and partners from any claims or demands arising from your breach of these Terms or of applicable law.

12. Governing law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to their conflict of law provisions. If you are a consumer residing in another country, you may also benefit from mandatory consumer protection laws of your country of residence, and nothing in these Terms affects those rights.

13. Changes to these Terms

We reserve the right to update or change these Terms at any time. It is your responsibility to check this page regularly. Continued use of the website after changes are made constitutes acceptance of the updated Terms. Orders are governed by the version of the Terms in effect at the time the order was placed.

Contact

If you have any questions about these Terms, please contact us at:
📩 support@catportal.net